Before Booking

Rates and Fees

• How is the nightly rate for our accommodations calculated?
• What is the amount and what do the service fees cover?
• Can the cleaning fee be reduced or waived?
• Are water, electricity and internet connection included in the booking fee?
• Where can I enter a discount code?

Booking and Quote

• Can I request more information about a rental before booking?
• How long does it take to process and confirm my reservation?
• How far in advance can I book?
• Can I book a long-term stay?
• Can I get a quote?
• How can I check the availability of a rental?
• What are the advantages of booking directly on our website instead of through a platform?

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Practical information

• Are pets allowed in the rentals?
• Will I have the rental entirely to myself?
• Is it possible to book a rental for 2 or 3 nights during high season?
• Are babies included in the total number of occupants?

Trust and Accuracy

• Why does the rental not have any reviews yet?
• Will the rental look like the photos on your website?
• Why are the exact addresses of rentals not shown on your website? When will the exact address be provided?

Contracts and Leases

• What is a mobility lease? How does it differ from a civil lease?
• How do I know if I'm eligible for a mobility lease?
• What documents are required for a mobility lease?
• Will I have to sign a rental agreement?
• What documents are required for a civil lease?