If you have a complaint about your stay, please contact our dedicated complaints department at reclamation@cocoonr.fr. Our complaints department can only be contacted by e-mail.
If you have a pre-stay complaint, please contact us directly by email.
We invite you to contact us by email or telephone if you would like more information.
Contact us at
bookings@cocoonr.fr
+33 9 70 70 08 59 (Monday to Sunday, 9:00 a.m. to 6:00 p.m.)