How do I change or cancel my booking?

If you have booked with Cocoonr.fr, please contact our Customer Relations Department. Our team is on hand to answer any questions you may have about your booking and to help you with any other queries you may have.

You can consult the article in our general rental conditions to check whether you are within the cancellation period. This article specifies the cancellation conditions, in particular the deadlines to be respected and any charges that may apply.

If you have booked on a partner platform (Airbnb, Booking.com, HomeAway...), we invite you to request the cancellation or modification of your reservation directly via this platform.

Each partner has its own cancellation policies, so it's essential to consult the specific conditions that apply to your booking to avoid any confusion.

In the event of difficulty, we can guide you through the cancellation or modification process on your booking platform.