---
title: How can I modify or cancel my reservation?
description: How do I change or cancel my booking?
---

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1. [FAQ Voyageurs Cocoonr](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs?hsLang=en)
2. [Manage my booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/manage-my-booking?hsLang=en)

# How can I modify or cancel my reservation?

The possibility to modify or cancel your reservation depends on the cancellation and modification policy you accepted at the time of booking. 

**If you booked on  [Cocoonr.fr](https://cocoonr.fr/)**  
Please contact our Guest Relations team in **writing (by email) for any request.** Only written confirmation can validate a cancellation or modification.  
By phone, our team can help you understand the applicable conditions and check if any fees apply, but the request must always be confirmed by email.

If a cancellation or modification entitles you to a refund, it will be processed automatically to the credit card used at the time of booking. Depending on banking delays, it may take up to 10 business days to appear in your account.

**If you booked via a partner platform (Airbnb, Booking, Abritel, etc.)**  
The modification or cancellation must be made **directly on the platform**. Each partner applies its own policy for cancellations and modifications.

If you encounter any difficulties, please contact us: we will guide you through the process.

We invite you to contact us by email or telephone if you would like more information.

**Contact us at**   
[reservations@cocoonr.fr](mailto:reservations@cocoonr.fr)

+33 9 70 70 08 59 (Monday to Sunday, 9:00 a.m. to 6:00 p.m.)

 

- [Before Booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#main-content)

    - [Rates and Fees](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#rates-and-fees)
    - [Booking and Quote](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#booking-and-quote)
    - [Practical information](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#practical-information)
    - [Trust and Accuracy](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#trust-and-accuracy)
    - [Contracts and Leases](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#contracts-and-leases)
- [Manage my booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/manage-my-booking?hsLang=en)
- [Managing my payment and deposit](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#main-content)

    - [The deposit](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#the-deposit)
    - [Payment for My Booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#payment-for-my-booking)
    - [Security and Refunds](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#security-and-refunds)
- [Preparing my stay and my arrival](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#main-content)

    - [Check-in and Property Access](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#check-in-and-property-access)
    - [Amenities and Services](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#amenities-and-services)
    - [Practical Information and House Rules](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#practical-information-and-house-rules)
- [During my stay](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/during-my-stay?hsLang=en)
- [Any questions after my stay?](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/any-questions-after-my-stay?hsLang=en)

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