---
title: Why do I have to pay through a payment link?
description: To guarantee the security of your payments and prevent bank fraud, we have set up a secure payment process. Since 2021, the PSD2 payment security standard has applied to all online purchases. This wil
---

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- [French](https://ressources.cocoonr.fr/base-de-connaissances-voyageurs/jai-reçu-un-lien-de-paiement)

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- - [English](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/i-received-a-payment-link.-should-i-pay-using-this-link)
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1. [FAQ Voyageurs Cocoonr](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs?hsLang=en)
2. [Managing my payment and deposit](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en)
3. [Payment for My Booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#payment-for-my-booking)

# Why do I have to pay through a payment link?

To ensure secure transactions and prevent bank fraud, we use a secure Cocoonr.fr payment link, generated via our partner Stripe (the world’s leading online payment provider). This link is sent to you by email and always begins with Cocoonr.fr.

You will receive a payment link on the date specified in your payment and cancellation terms.

You have 48 hours to complete the payment.

If payment is not made within this timeframe, we will automatically charge your credit card (if the stay begins in more than 7 days and the payment request is made between 7 and 30 days before arrival).

**Special cases**

- **Last-minute arrival (less than 7 days)**: your bank details may be provided, but we will not automatically charge your card. Payment must be made exclusively via the payment link.

**Bookings via partner platforms**  
If you book through Booking, Abritel, or another platform:

- The platform only makes a pre-authorization to validate the booking,
- It does not charge your card or manage the payment,
- The payment must be completed through the secure Cocoonr.fr link.

We invite you to contact us by email or telephone if you would like more information.

**Contact us at**   
[reservations@cocoonr.fr](mailto:reservations@cocoonr.fr)

+33 9 70 70 08 59 (Monday to Sunday, 9:00 a.m. to 6:00 p.m.)

 

- [Before Booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#main-content)

    - [Rates and Fees](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#rates-and-fees)
    - [Booking and Quote](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#booking-and-quote)
    - [Practical information](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#practical-information)
    - [Trust and Accuracy](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#trust-and-accuracy)
    - [Contracts and Leases](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#contracts-and-leases)
- [Manage my booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/manage-my-booking?hsLang=en)
- [Managing my payment and deposit](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#main-content)

    - [The deposit](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#the-deposit)
    - [Payment for My Booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#payment-for-my-booking)
    - [Security and Refunds](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#security-and-refunds)
- [Preparing my stay and my arrival](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#main-content)

    - [Check-in and Property Access](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#check-in-and-property-access)
    - [Amenities and Services](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#amenities-and-services)
    - [Practical Information and House Rules](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#practical-information-and-house-rules)
- [During my stay](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/during-my-stay?hsLang=en)
- [Any questions after my stay?](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/any-questions-after-my-stay?hsLang=en)

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