---
title: Is online payment secure?
description: To guarantee the security of your payments and prevent bank fraud, we have implemented a secure payment process. Since 2021, the payment security standard, PSD2, applies to all online purchases. It he
---

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1. [FAQ Voyageurs Cocoonr](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs?hsLang=en)
2. [Managing my payment and deposit](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en)
3. [Security and Refunds](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#security-and-refunds)

# Is online payment secure?

All your online payments are secured and processed via our partner [Stripe](https://stripe.com/fr), the world leader in online payment solutions.

Since 2021, the European DSP2 standard applies to all transactions, strengthening protection against bank fraud.

To pay for your reservation safely, only use the secure payment link sent by Cocoonr.fr. This guarantees a protected and reliable transaction.

We invite you to contact us by email or telephone if you would like more information.

**Contact us at**   
[reservations@cocoonr.fr](mailto:reservations@cocoonr.fr)

+33 9 70 70 08 59 (Monday to Sunday, 9:00 a.m. to 6:00 p.m.)

 

- [Before Booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#main-content)

    - [Rates and Fees](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#rates-and-fees)
    - [Booking and Quote](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#booking-and-quote)
    - [Practical information](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#practical-information)
    - [Trust and Accuracy](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#trust-and-accuracy)
    - [Contracts and Leases](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/before-booking?hsLang=en#contracts-and-leases)
- [Manage my booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/manage-my-booking?hsLang=en)
- [Managing my payment and deposit](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#main-content)

    - [The deposit](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#the-deposit)
    - [Payment for My Booking](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#payment-for-my-booking)
    - [Security and Refunds](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/managing-my-payment-and-deposit?hsLang=en#security-and-refunds)
- [Preparing my stay and my arrival](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#main-content)

    - [Check-in and Property Access](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#check-in-and-property-access)
    - [Amenities and Services](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#amenities-and-services)
    - [Practical Information and House Rules](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/preparing-my-stay-and-my-arrival?hsLang=en#practical-information-and-house-rules)
- [During my stay](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/during-my-stay?hsLang=en)
- [Any questions after my stay?](https://ressources.cocoonr.fr/en/base-de-connaissances-voyageurs/any-questions-after-my-stay?hsLang=en)

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