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FAQ Voyageurs Cocoonr
Managing my payment and deposit
Managing my payment and deposit
The deposit
When is the security deposit charged and when is it refunded?
Can I pay the security deposit by check or bank transfer?
Do I have to pay a security deposit when booking?
Payment for My Booking
When will I be charged?
Can I pay in multiple instalments?
What payment methods are accepted? Can I pay with holiday vouchers?
Why do I have to pay through a payment link?
Security and Refunds
Is online payment secure?
How long does it take to receive a refund after a cancellation?
