When is the security deposit charged and when is it refunded?

The deposit is collected 3 days before your arrival.

It is refunded 72 hours after your departure, unless damages are reported.

How it works

• For an amount up to €500: only a credit card pre-authorization is made (no actual charge).

• For an amount over €500: the deposit is charged, then released after the stay.

Depending on your bank, the credit may take up to 7 days to appear on your account after the release. Refunds are always made by credit card credit, never by bank transfer.

Special cases

• In case of damages: an additional delay may apply while the situation is reviewed. The maximum retention period is 30 days.

• Mobility lease: no security deposit is required.

• Partner platforms: some apply their own deposit policies. Please refer to their conditions for details.