We understand that unforeseen circumstances may arise, and we undertake to process all cancellations by email within one day. If a refund is necessary, we will ensure that it is made promptly, as soon as your cancellation has been confirmed and processed by our services. The amount will then be refunded to the credit card you used to make your booking.
We would like to inform you that due to interbank delays, it may take a few days for the refund to appear on your account. Thank you for your patience and understanding.
We invite you to contact us by email or telephone if you would like more information.
Contact us at
bookings@cocoonr.fr
+33 9 70 70 08 59 (Monday to Sunday, 9:00 a.m. to 6:00 p.m.)