How do I get an invoice with VAT?

If you have booked on cocoonr.fr, you will receive a payment receipt. This document acts as an accounting invoice.

It's important to note that furnished tourist accommodation is exempt from VAT. Only ancillary services, such as cleaning and service charges, are subject to VAT.

Your receipt of payment will be sent to you automatically the day after your arrival.

How to request an invoice:

You can request an invoice by selecting the appropriate option in any of the following cases:

• When finalizing your reservation on the Cocoonr.fr website

• When making a payment on our website, even if your booking was made on another platform (e.g., Booking.com)

• When completing the check-in form we send you to prepare for your stay

You can also make your request by contacting our Guest Relations Team at: bookings@cocoonr.fr.

The necessary information for issuing the invoice must be provided no later than the end of the month of your check-out date. After this deadline, no changes will be possible.

If you booked your stay through one of the following partner platforms: Airbnb, Plum Guide, or Marriott, please note that these platforms may charge you directly for some fees. In that case, please contact their customer service directly for any invoice requests.